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Genus Service

We know from years of experience that the only way to keep customers satisfied is through our own dedicated service team, therefore all of our engineers are employed by us. We offer a service to suit your demands, whether that is on a call by call basis, regular service contracts or just supplying parts, we are here to help.

All Water Softeners are designed to work quietly, efficiently and without fuss and for the majority of its lifespan will remain extremely reliable. We recommend that routine service is carried out every two years to ensure continued efficient running and that settings are checked and maintained and any small filters and seals are replaced to prolong the life expectancy of the whole unit.  

However, you must remember that this is dependent on how hard the unit is working – a smaller capacity unit working in a high water usage household will require more regular upkeep so call us on 01376 329729 if you want to clarify your own situation.

We service and repair many makes and models of water softeners. Many may be unavailable to buy now or indeed source replacement parts for, however, you can call us on the number below for the details on which models we can help you with.


Any models with a Fleck, Autotrol, Erie or Cappers valve.

Any manufacturers including Aquadial, Clack, Coral, Culligan, Ecowater, Ensign, Euro, Genus, Harveys, Homesoft, Kinetico, Mayfair, Monarch, Nuwave, Permo, Permutit, Tapworks, Waterside.

If you are unsure about your own model please call on 01376 329729 where we will be happy to help you.