Frequently Asked Questions

A. Think of your machine as a ‘water washing machine’, it simply washes the hardness out of your water, it works automatically and rarely requires adjustment apart from adding salt as required.

A. The ion exchange resin bed inside your water softener becomes exhausted every few days and needs to be flushed clean with a brine solution to resume softening your water again. This process takes place automatically as the water softener meters the water you use before regenerating usually at 2am.

A. The main way you can tell is when you wash your hands, they will lather quickly however if you are in any doubt use a hardness test kit which was supplied with your softener.

A. Thats fine, it’s simply working normally.

A. Then it’s regenerating, you will hear occasional whirring and some water swooshing noises, nothing to worry about and all perfectly normal.

A. Salt is the cleaning agent used to make the brine that cleans the softeners ion exchange resin bed. Salt never enters your soft water system, it’s simply flushed down the drain during regeneration.

A.

You can use either tablet or block salt in your water softener. With tablet salt, top it up no higher than 2-3 inches from the top of the cabinet lid. Thereafter top up your salt either once a week or you can wait until the salt level has fallen to about 4-5 inches from the bottom. If you use block salt, only add 1 or 2 blocks at a time depending on space availability and the cabinet water level. Your salt usage will depend on your household water usage, how hard your water is and your water softeners resin bed capacity.

A. We recommend that a routine service is carried out on your water softener on a regular basis, certain models have extended guarantees that make a service obligatory for the guarantee to be maintained.

A. Your resin bed is likely to last many years if looked after, 10-12 years is not uncommon however it depends on your local water quality and its usage pattern throughout its life.

A. This will either be found on top of the Water Softener control valve above the salt cabinet or on the underside of the Water Softener salt lid.